Global Manager Outsourcing

Do you believe businesses should have a bigger ambition than short term profit? If you do, join DLL’s mission. You’ll be part of a team that gets the right tools into the right hands. A team that understands the heart and soul of our partners’ business. A team that provides original financial solutions to sustain success for generations.
As member of the Global Procurement team, you will be responsible for the Global Outsourcing process within the Group. Outsourcing can be seen as a subset of DLL’s contracts and arrangements with third parties, including Intragroup arrangements between DLL/Rabobank’s entities. These outsourcing relationships need to be assessed before DLL engages into a contractual engagement, but also afterwards throughout the lifetime of the contract. You will be responsible to ensure a complete overview of the outsourcing supplier population is available including risk assessment and mitigating actions. The Outsourcing function has matured in the last couple of years where the foundation has been established which need to be further built on for which you are responsible.

This international Procurement team with presence in the US and the Netherlands is part of the diverse Cost Management team which also includes the discipline Finance Cost Control. Together this team manages the total costs incurred at global level.

This role requires a smooth communicator as you will be working with stakeholders globally together with the business representative, while also stakeholder management Rabobank is an important aspect. The outsourcing team consists of one more resource at the moment which will report to you, while indirectly members from various teams are looking for your direction and guidance. 

Find out more here about how you can unleash your full potential at DLL

Day to day:

• Maintaining and developing the outsourcing management framework and provide the Group with a structure to assess the effectiveness of all oversight arrangements (including intra group) and critical activities, in line with global regulatory requirements and expectations.
• Facilitating and supporting the risk assessment and due diligence processes in relation to critical and Important functions (CoIF) outsourcers per guidelines EBA outsourcing, to ensure that service details and risks are fully documented and understood and ensuring timely notification to the regulator.
• Stakeholder in the review and update outsourcing standard and owner of procedural guidelines to align to the overall framework together with the Integrated Risk management department.
• Continued look for improvements and efficiencies in the outsourcing risk assessment process from initiation to approval.
• Initial assessment of prospective cloud/BPO solutions and outsourcing applicability
• Primary contact for Integrated Risk, Compliance, Privacy, Architecture, Information Security,Legal and Procurement in relation to outsourcing matters in contracting.
• Take active role in all onboarding discussions with business regarding training on required steps, documents required, timing, decisioning, etc   
• Outsourcing Registry ownership (in the OneTrust Third-Party Risk Management system) as well as Outsourcing report creation, both internal as well as external (regulator)
• Completion of all risk and control activities in Archer related to outsourcing e.g., risk identification, assessment, response, control self-assessment, 
• findings management and operational incident reporting if needed. Provide support in case of Internal Audits and regulatory audits on outsourcing.
• Handhold business throughout approval process, checking and challenging ORA, AIC, Solution Vision, and other artifacts to ensure quality and consistency.
• Liaison / facilitate between business and outsourcing-related committees (IT R&C, GRCFGC, LRC/RRC)
• Responsible for the OneTrust Third Party Risk Management module where the ORA process is conducted.
• Set up and maintain inventory of all ORA’s in OneTrust and ensure proper follow up on mitigating actions from the approved Outsourcing Risk assessment.
• Participate in outsourcing risk focussed committee meetings, as a representative of 1st line
• Closely align with Rabobank to ensure consistency in the ORA approach and reporting. Participate in Rabobank expert meetings on Outsourcing.
• Interpret the impact of outsourcing regulatory changes on outsourcing standards and procedures and incorporate changes to ensure regulatory compliance.
• Raise awareness of the outsourcing program requirements through periodic and ad-hoc communication.
• Promote a strong risk awareness and control culture related to outsourcing risk across the Group.

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Click this link for an overview of all the benefits in your region.

“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”

Essentials:

• Drive, passion and enthusiasm
• Minimum of 5 years of experience in a domain like but not limited to Risk, Compliance, and Audit.
• Execution power and hands-on mentality
• Team player and able to manage members directly, but also indirectly. 
• Organizational sensitivity
• Able to work independently
• Strong analytical and communication skills
• Fluent command of English (verbal and written)
• Strong skills in the use of MS Office (Word, Excel, PowerPoint, Outlook) and willing to develop knowledge and skillset regarding OneTrust Third-Party Risk Management.
• Potential and eagerness to further develop within the procurement domain.
• Proactive and Persuasive
• Practical, accurate and punctual　
• Experience in outsourcing risk management and of managing outsourcer risks associated with complex outsourcing agreements is not required, but would be a pre.
• Experience of leading and implementing change projects in a global environment
• Detailed, methodical and accurate with an analytical and investigative approach to work.
• Effective communicator with the ability to document processes in a concise but comprehensible style.
• Excellent oral and written communication skills, experienced in presenting and communicating complex information in a variety of formats.

Choose wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

Settling in

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to know:

• Deadline for application: November 10th (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website.
• DLL’s referral program applies
• #LI-DENNIS
• For more information, please contact our Talent acquisition partner Dennis van Hoof via dennis.vanhoof@dllgroup.com.

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.