Global Program Manager Apple

The International Program Manager – LifeTech (“IPM”) will be responsible for developing the strategy for local and regional programs in line with the BU business plan. They will be responsible for formulating business objectives on new business volume, program profitability and lease penetration rate.

You are:

• Able to bridge cultural boundaries and break down barriers
• Able to set strategy and adjust based upon business conditions
• An excellent problem solver with a strong business acumen
• Create connections with all the various offers DLL can bring to our partners including but not limited to our products and overlays

Find out more here about how you can unleash your full potential at DLL

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Click this link for an overview of all the benefits in your region.

Day to Day

• Formulate partner program plan in active cooperation with Global Business Unit (“GBU”) Management Team and Director of Retail and Enablement to determine and establish required resources for program support in alignment with GBU Regional/Country sales management.
• Demonstrate leadership and control in the execution of the program across the regions as well as develop value add products and services that enhance DLL Vendor Relationship
• Actively support new program implementation in multiple countries, regions, and different industries within GBU Soft Assets. Manage the expansion of existing program
• Act as the first point of contact for partners and ensure optimal alignment within GBU Program Management strategy and plan in order to optimize program volume, -P&L, -penetration and partner/vendor satisfaction. Organize regular Business Review Meetings with the vendor to ensure we are on track.
• Develop and implement Program Strategy, based on requirements, expectations and policies within the broader DLL Program Management and Business Unit strategy and plan and in alignment with other GBU functions like Marketing, Finance, Legal, Regional/Local Sales and Risk
• Plan, agree on, communicate sales targets per country, and deliver support on program sales activities
• Monitor actual program performance on commercial KPIs regularly and take ownership of reviewing program projected Through the Cycle (“TTC”)  performance via current portfolio optimization process in close alignment with GBU CFO and Director Program Management
• Implement and realize partner/vendor program plan, liaise with all relevant functions and stakeholders, provide support, information, and training where necessary, within the framework of the signed program agreement
• Understand partner/vendor program strategy, have a view on where DLL adds most value to our partners, but also have a good idea of possible pain points. Identifying and improving on pain points creates one more opportunity to constantly improve our value proposition to partners/vendors
• Connect closely with partner/vendor organization, identify main stakeholders there to drive joint program strategies. Be aware of developing relationship across partner/vendor organization, within different levels of the sales function (regional or area account managers). Expand relationships within other functions at program/vendor responsible for their marketing, digital and sustainability strategy
• Build, maintain and influence a network of internal and external stakeholders/partners and represent GBU and DLL to external stakeholders (e.g. vendors, dealers and partners), in line with business needs, policies and external developments
• Analyze and comment the performance of the program’s Objectives & Key Results, provide regular insights regarding developments in the market to Director of Retail and Enablement and other relevant stakeholders, based on (internal) reporting guidelines and the business review mechanism of the program
• Responsibilities will include either hierarchical and/or functional responsibilities for the local/regional program managers

 

Measures

• Effectively executing on business plan strategy - inputs
• Program profitability, penetration rates, program growth, and customer satisfaction - outputs

 

Essentials

• Energized, persistent and resilient to deliver best in class business performance. Passionate about the business of the customers as well as our own (eager to deliver win-win)
• Understand and navigate local and regional nuances both internally and externally.
• Self-motivated, proactive, and pragmatic team player with a strong analytical mindset
• Excellent relationship, communication, negotiation and influencing skills.
• Empathetic and good at building internal & external relationships
• Able to maintain a positive attitude to get things done while working to demanding targets. Sees opportunities and challenges where others see roadblocks.
• Experience within the vendor finance model
• Innovative & continuously looking for commercial business opportunities
• Strong capability in credit/risk assessment and legal document negotiation
• Respects diversity in cultural backgrounds. Can instill a common sense of purpose within diverse and decentralized teams
• Capable of working independently and as part of a real global / sometimes “virtual team” across geographies and disciplines within the matrix environment
• Team player
• Entrepreneurial
• Travel to the countries to meet customers and align with Country Organization.

 

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to know

Desired Primary Work Location: Wayne, PA/ Des Moines, IA

Applicable pay range

$166267.2 - $249400.8 (This role is eligible for sales commissions which increase the target earnings beyond the listed pay range)

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

• Deadline for application: May 5, 2025 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website.
• DLL’s referral program applies
• #LI-MACIE
• For more information, please contact our Talent acquisition partner Macie Blazek via Macie.Blazek@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

US Privacy Statement