Customer Service Desk Manager Nordics

As the Nordics Customer Service Desk Manager, you will oversee a team of 16 members across Norway, Sweden, and Denmark, ensuring the Customer Service Desk delivers great service. Your role involves setting and executing strategy, driving process improvements, and fostering a happy and high performing team. You will coach and support your team and collaborate with the Operations Management team to achieve the vision.

As part of our ongoing efforts to enhance our operations, we are restructuring to place a stronger emphasis on customer service. Currently, our managers oversee multiple teams across various countries. To better focus on this area, we are seeking a dedicated Customer Service Desk Manager Nordics.

Find out more here about how you can unleash your full potential at DLL.

Day to day

• Coaching and supporting team members, which will involve traveling to other locations, conducting touchpoints, and facilitating improvements within the Customer Service Desk.
• Developing the Customer Service Desk (CSD) in the Nordics with a focus on process improvement.
• Be a driving force within the Operations leadership team.
• Leverage the needs of CSD with other internal stakeholders.
• You will collaborate with 10 colleagues in the management team to ensure the vision is effectively executed

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home.
• Career development opportunities: online learning, member development programs.
• Check this link to an overview of all benefits in your region.

“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”

Essentials

As a leader, you excel in workforce planning, developing the Customer Service Desk, and motivating the team to reach their full potential. As you are managing your team in three different countries it is of course important that you have strong leadership skills, and that you can adapt between managing your team remotely and face-to-face.

You are comfortable challenging the status quo and not afraid to question existing processes to suggest innovative improvements. Taking initiative and ensuring actions are taken to achieve tangible results is second nature to you. You support your members and are not afraid to provide constructive feedback on a regular basis.

• Minimum of 3 years of experience in a leadership position.
• Proven experience in a customer-facing role.
• Demonstrated ability to manage off-site teams effectively.
• Strong results-oriented leadership skills.
• Fluent in Swedish, Norwegian or Danish as well as fluenct in English.

Choose wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL!

Setting in

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories. But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more. We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world

Our Organisation

DLL is a global vendor finance company with more than EUR 38 billion in assets. Founded in 1969 and headquartered in Eindhoven, the Netherlands, DLL provides asset-based financial solutions in the Agriculture, Food, Healthcare, Clean Technology, Construction, Transportation, Industrial, Office Equipment and Technology industries. DLL partners with equipment manufacturers, dealers and distributors in more than 25 countries to support their distribution channels and help grow their businesses. DLL combines customer focus with deep industry knowledge to deliver sustainable solutions for the complete asset life cycle, including commercial finance, retail finance and used equipment finance. DLL is a wholly owned subsidiary of Rabobank Group. To learn more about DLL, visit www.dllgroup.com.

Good to know

• Deadline for application: 28.02.2025 (application deadline may close sooner if a high number of applications are received)
• Location: Oslo, Copehagen and Stockholm
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website.
• DLL’s referral program applies
• #LI-JOEPS1
• #IND123
• For more information, please contact our Talent Acquisition Partner Joep Staps via joep.staps@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.