IT Area Lead Partner Engagement & Origination

As an IT Area Lead, you will be responsible for the IT Delivery & Support of solutions deployed across multiple countries, focusing on the Portals and APIs that are used for Originations, Account Management and Partner Integrations.. Your role will blend leadership with hands-on technical involvement, particularly in a full-stack environment that leverages Node.js, React, and various database systems including MongoDB, Oracle, and SQL Server. Working within an Agile Operating Model, you will collaborate closely with business counterparts, IT Architects, and your technical team to ensure high-quality delivery and support of IT solutions. Your leadership will ensure compliance with agreed-upon XLA’s / SLA’s, IT Policies, and Processes, while managing a team of in-house and contracted IT resources.
The IT Area Lead will work closely together with the Area Lead on the business side and the IT Architect to ensure optimal & qualitative  IT Delivery & Support, Process Standardization and Process Optimization and Application Rationalization.

Find out more here about how you can unleash your full potential at DLL!

Day to Day

Technical Leadership & Hands-On Involvement:

• Lead by example, actively participating in the design, development, and testing of IT solutions, specifically focusing on:
• Frontend: React.js portals
• Backend: Node.js API servers using Express
• Databases: MongoDB for primary data orchestration, Oracle, and SQL Server for other related services using Sequelize or direct connections.
• Conduct hands-on training sessions and workshops to enhance the team's technical skills.
• Participate in code reviews, offering constructive feedback to maintain high coding standards and encourage best practices.
• Troubleshoot and resolve complex technical issues, ensuring your team develops strong problem-solving skills.

Workforce Planning & Team Capability Development

• Maintain an overview on the workload of the team in order to create a Workforce Planning for part of the Delivery Team.
• Coach and mentor team members regarding their
  personal development to ensure required capabilities in the (Delivery) team are available. Ensure team members are and remain “future-fit”

IT Service Delivery

• Ensure optimal and timely delivery of application maintenance and development services to internal/external customers in line with previously agreed upon SLA’s.
• Ensure service & solution availability, timely incident resolution, Life-Cycle-Management and project/program delivery of the IT/application landscape in scope.
• Ensure the team stays within budget and provide high quality, accurate and complete data insights

Process Compliance & Audit

• Ensure all IT Services are delivered and supported within Information Security, Enterprise Architecture and Rabobank process/policy/procedures.
• Ensure all Audit items are managed in a timely manner conform applicable DLL processes
• Ensure that IT Services are in support

IT Strategy & Vision

• Collaborate with business leaders and IT Architects to define and implement the IT Vision and Strategy for the Partner Engagement & Origination Process.
• Develop and maintain an Application Roadmap that aligns with the overall business transformation goals.
• Support the broader CF IT Vision, Strategy, and Business Transformation Plan by ensuring that IT Services contribute effectively to strategic objectives.

Measures:

• Customer Satisfaction
• Team Member Engagement and Development
• SLA compliance
• IT Process and Cyber Security Maturity & Compliance
• Delivery of Strategic Portfolio
• Total Cost of Ownership (TCO) and Value Realization
• Reduction in Open Audit items
• Number of incidents & problems

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Click this link for an overview of all the benefits in your region.

 

Essentials

• University degree in Computer Science, Information Technology, Business Administration, or related fields.
• Proven experience as a IT Delivery Manager or a similar role, within an international environment
• Proven Experience with different software development methodologies (Agile, Scrum, etc.).
• Proven Experience in IT Supplier Management
• Proven experience in different sourcing models (time hire, output / outcome based / off-shoring and nearshoring.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work in a collaborative team environment and manage multiple priorities.
• Working in a financial industry domain is a plus

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

 

Good to Know

• Deadline for application: September 23, 2024 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website.
• DLL’s referral program applies
• #LI-PUNEET
• For more information, please contact our Talent acquisition partner Puneet Nagi via Puneet.Nagi@dllgroup.com